FREEVIEW HAS STOPPED! Well, this Hurts more when you are watching your Favourite Show and This Happens. What Would you do in this Situation – Just Scroll and Follow our Easy – peasy Methods to Solve and Know How to Fix FreeView Not Working on Smart TV.
Table of Contents
Why is FreeView Not Working on Smart TV?
The Not Working Problem for any app can occur due to Several Underlying Issues. Therefore the first step is to find out the Trouble and Then Go on Searching for its Solutions. So, Let us List out some common Reasons for Freeview Not Working on Smart TVs.
- Slow or Poor Internet Connection.
- Buggy Smart TV.
- Incompatible Smart TV.
- Outdated Freeview App Version.
- Older Firmware/ Software of your Smart TV.
- The issue with the Transmitter.
- Signal Coverage is Poor.
You can also Check Out: How to Get Freeview on Samsung Smart TV?
How to Fix FreeView Not Working on Smart TV?
Once you know the Reasons behind the Not Working issue, Move Forward and Try Out the Solutions and Some Quick Troubleshooting ways to Solve it.
If you are using a FreeView Player on TV, Then Look if there is any Player Problem. And If yes, Then do as instructed here ;
Check the Internet Connection in case you are using Other Internet Connected Services on the Device – Fix the Player and the Network Source.
Contact the Support Web Pages or your Providers to get help directly.
Check your Internet Connection
The First and Foremost thing that One need to do When Freeview not working on Smart TV is Check Internet Connection.
A Minimum Required Broadband Speed is 2Mbps. So, Make sure that your Player meets this requirement to Watch Content on your TV.
- Check if there are any Other Devices using the player to watch.
- Disconnect your Device from the Internet Source you are using and Reconnect after some time.
- Run a Network Speed test.
Restart your Smart TV
Several Bugs, Glitches, and Unwanted Background apps can affect the Performance of any app on your Smart TV. Restart your TV and this will Clear out the Temporary – Not Needed Files and Therefore Result in the Smooth Running of the app.
- Start by Turning OFF your Smart TV.
- Then Unplug all the Cables, Input Sources and Leave it Untouched for 15 – 60 Seconds.
- After some time, Plug it all back in its Correct Inputs and Turn ON your TV.
Once done, The Freeview will start working as new on your TV.
Update the Freeview App on Smart TV
Outdated Versions of the app interrupt in Effectiveness of the app. So, Update the app to a Better Version – The latest Version available on the app.
You can update with the Automatic Updates on your Device > Log in to the app with the Message and Follow the On Screen prompts.
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Update your Smart TV Software
One of the Common reasons can also be Software Error. To let the App run smoothly with no troubles, You will need to make sure that your Device is up to date with the Latest Version of the Firmware.
- Go to Settings > Support > Software Updates > Install it if there are any available Updates.
- Navigate to Settings > Device Preferences or Support > About TV or Device > Check for Updates > If any it will get downloaded.
NOTE; The Steps to update software can differ depending on your Smart TV Model and Brand.
Find a Compatible Device
FreeView Streaming TV App is available on Only Some Selected TV Models and Thus If you are trying to find something it is not available – Then There might be an Error.
So, Choose a Device that is Compatible or Use any Alternative ways – Screencasting from Android to iOS Devices.
Which Smart TVs can you get the FreeView?
You can get the Freeview Play Device on the Majority of Smart TVs Brand such as; LG | Toshiba | Hisense | TCL | Sony | Panasonic |
For Samsung TV Users, The app is available on 2018 and Later Models. For Others, You will need to get a Freeview Box.
Troubleshooting ways to FreeView Not Working on Smart TV
Retune your Smart TV
Missing Channel Frequencies can be a result of the FreeView Not Working on Smart TVs. Returning the Smart TV will eventually update the Frequencies of the Channels on your TV resulting in solving the problem.
Here are the Steps to Retune your Smart TV ;
- Go to TV Settings > Channel Set up > Auto Tuning > Restrict Only to Digital Channels > Select the Auto Tuning of Channels.
ADVICE ALERT: Do not retune your TV When the Weather is Not Good.
- Automatic Retune and Manual Retune can be done.
- Press Menu > Set up > Use Default Password – 1234 or 0000.
- Choose First-time Installation / Factory Reset > Press OK.
Change Auto IP / DHCP to Static IP
There are also chances of Improvement if you Change the Auto IP / DHCP to Static IP. Changing the IP Setting of the Network can also help you resolve Freeview Not Working on Smart TV.
- Firstly, Go to the TV Settings and Select Network Settings.
- Click on the Wifi and Choose to Edit / Modify Network.
- Now, Change your Auto IP / DHCP to a Static IP. Then Change DNS to 8.8.8.8. and 8.8.8.4.
- Finally, When it is done, Save the Settings and Check if the Problem Persists.
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Check your Cables
Still, if the problem has not been resolved then Scroll down to try this method. Take a Good Look at all the Cables in and around your Devices.
- Make sure your TV is Players Power Lead are Properly Connected.
- The Remote Control has Batteries to run.
- Aerial is Plugged in.
- HDMI Leads.
- Check the Internet Cables Connected to your TV / Box.
- Replace the Damaged Cables and Change the Connections.
- For Smart TVs, You will be asked your WiFi Network and Password.
Check your Aerial
Have a Look at the Aerial Lead. Make sure that the Lead is Plugged into the FreeView Back Socket / Set-top box or the Recorder.
Move any Unnecessary Aerial Amplifiers or Splitters – which can result in Overloading and Receiving Weak Signals.
If you are still using an External Aerial, Then Adjust it as there are chances it might have got damaged due to the Weather.
Power Cycle Your TV – Freeview Not Working on Smart TV
Any Sort of Error with the TV can also Cause Freeview Not Working on Smart TV. You can try to Power Cycle your Smart TV.
- First of all, Disconnect your TV from the Main Power Supply and Disconnect all the Connected Devices.
- Now, Press and Hold the Power Button on your TV Remote for at least 1 or 2 Minutes.
- After Some time, Plug in your TV, Connect the Devices, and Turn it all ON Again, Check if the Freeview is working now.
Fix the Freeview No Signal Error
If the Freeview shows No Signal Message then Try these Steps to make it Alright.
No Signal Message means that there is Some Incorrect Source / Wring Input Selected – Can be Antenna Fault or Set Up Fault.
- Choose the Right Input.
- Fix up the Reception Issues.
- Wait until the weather gets better and the Technician Comes.
Reset your Freeview Set Top Box
- Reboot the Set Top Box with the help of the Steps here ;
- Turn it Off and On for some time> Now, Turn OFF the Main Source to the Device and wait for 5 Minutes.
- Later, Turn it ON back and this will Reboot the Software.
Contact the TV Support
Even after trying all these above-mentioned Methods, If you are not able to get back the Free View App to work on your TV. This is the Last thing that you can try – Contact Customer Care / TV Support. You can call FreeView or your TV Service and Check if there is any Server Issue. Give them some time to Check, Analyse, and Find a Solution to Fix your Not Working Issue.
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Final Verdict
Once and For all, You are done with Fixing the Freeview Not Working on Smart TV issue, You can Enjoy Streaming the app back on your TV Screens. All you will need is to Follow and Meet the Required Requirements – Proper Internet Bandwidth, Updates, and Supported Devices. And Finally, You can Resume your Streaming and also Resume your Enjoyment with these Troubleshooting ways.