How to Fix Amazon Prime Video Not Working on Apple TV?

Are you eagerly waiting to Watch Exclusive movies on Prime Video, But it can’t able to work on Apple TV? Don’t worry Refer to this article, we are going to share the information on How to Fix Prime Video Not Working on Apple TV This entire guide will teach you all the possible solutions with its steps. Let’s start reading this article…

How to Fix Amazon Prime Video Not Working on Apple TV?

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Method 1: Ensure the Prime Video is Compatible with Apple TV

You can get this Prime Video on various platforms such as Gaming consoles, and a streaming device. First of all, you have to check that Prime Video is compatible with the Apple TV device. There are some limited Apple TV models that support Prime Video content.

The models are:

• Apple TV with 3rd and 4th Generation.
• Apple TV 4K.

Is Amazon Prime Video on Apple TV?

• From the Home screen.
• Select the setting option.
• Choose the General option.
• And then click the About tab to know the Model of the Apple TV.

Steps to check the Apple TV model through the Unit

• Unplug the Apple TV.
• Look at the model number under the unit.

Also, Read How to Install Zoom App on Apple TV

Method 2: Check the Internet connection

If you are facing any issues like your Prime Video Not Working on Apple TV. First of all, you should know that Streaming prime Video content consumes at least 1mbps for HD Quality. Suppose you need a video in ultra-HD quality then it needs 5mbps and above.  But if the internet speed is less than this you can’t get the content properly on Prime Video. You should fix this internet issue to get a better quality movie with Prime Video.

Internet Connection on Apple TV

• Fix one end of the ethernet cable to your Apple TV and the other end is connected to the Router.
• Then you have to wait for a minute till the Apple TV wired connection is Switched Automatically.

Most important: The third generation of Apple TV and the Apple HD needs a 100mbps of ethernet connection.

For the second generation of Apple TV, 4K has a Gbps of Ethernet Connection.

Reset your Router

• Switch off the Router.
• Then remove it from the Power socket.
• After that click and hold the Power button for 15-30 seconds.
• Now, click to turn it back on.

Steps for the Apple TV that doesn’t have an Ethernet port:

• Locate your Router near the Apple TV.
• Switch off Bluetooth from the nearly available devices.
• Disconnect the device connected to the Network.
• Then you have to separate all the physical things between Apple TV and the Router.

For more info, How to Watch ESPN+ on Apple TV

Method 3: Update your Prime Video

If your Prime Video application is an older version. It can’t work. So you have to update the prime video to the current and latest version. Amazon Prime Video has the feature to update automatically. Suppose the application doesn’t have an internet connection then update the application manually.

Steps to update:

• Launch the App Store.
• Hit the Search bar it is located at the top right of the screen.
• Then choose the Prime video option.
• After that click the app.
• Now, click the Update button.
• Once the app gets updated then you can watch all the Exclusive movies.
• Now Prime Video has updated to the latest version with more features.

Method 4: Restart the app

Still, you facing an error that Prime Video Not Working on Apple TV. Then you can update the application then you have to trick these steps. While restarting Prime Video will remove all the glitches or bugs.

• Click the TV button two times by using the remote.
•  Then, see the Prime Video application appears on the menu.
• Hit the Prime Video application and scroll up to touch the surface of the remote.
• After that click the Froce to stop the application.
• If the process is completed then re-launch the application.
• Now, check it out the application works properly.

Method 5: To Update your Apple TV

Before you install any application once you have to check whether your device is updated on the current version or not. If it is not updated then you have to update your device initially and then proceed with the further process.

Steps to Update Apple 4K TV Apple 4K TV HD

• Move to the setting option.
• And choose the system tab.
• Click the software updates.
• Hit the Update button.
• If any updation is available then it will be updated to the current version.

Steps to Update the Third Generation of Apple TV and the Older

The same steps will be followed here until to click the update button. Once the New version is installed on your Apple TV then you have to restart your device once and then install the Prime Video application and watch the content.

Method 6: To Restart the Apple TV

Still, you getting problems streaming on Prime Video. Then you have to try these tricks to fix it.

• From the Home menu.
• Click the setting option.
• And choose the system option.
• After that press the restart button.
• You have to wait until the device restarts.

Once the Apple TV gets restarted then you have to install the application and check if it works are not.

Method 7: Uninstall and Reinstall the Prime Video

You can try this method to get a fresh application to your device. And watch the content from Prime Video.

Uninstall the application:

• Click Prime Video from the home page.
• And click and hold the  Click pad center or click the touch surface.
• Tap the Play\pause button.
• And hit the App Store.
• Once the application is uninstalled then you have to reinstall the application.

Reinstall the Prime Video Application:

To reinstall the application the steps will be followed still to hit the app store. Then by using a search bar. Type Prime video and get the application form the result and click the install button.

If the application is installed then you have to sign in with your account and watch all your favorite movies. While reinstalling the application you will get a new version of the application with more features.

Additional Info, How to Stream Cinemax On Apple TV

Method 8: Restore the Apple TV through the Factory Setting

If your Prime Video is Not Working on Apple TV then you have to try out these tricks. Sometimes the issue will be removed while you restore the Apple TV device. Follow the upcoming points to restore the Apple TV. Get back up to the original setting of your Apple TV.

• Move to the setting application and choose to select the General option.
• After that click the Reset option.
• Go to the labeled restore option.
• Then you have to install the latest software update on the device.

While restoring your device you will the get lost data back to your device.

Method 9: Update your account

This is one of the methods to Fix Prime Video Not Working on Firestick. The Amazon Prime Video membership is automatically renewed. Suppose any problem occurs with your bank card or payment method, Or your account is not having enough amount to renew your Membership then Amazon Prime decides to cancel your account.

Here we mention the details of pricing:

• Amazon Prime Membership- $14.99 for one month, and $139.99 for one year.
• For Prime video standalone Subscription- $8.99 per month.

You can use the payment methods:

• Discover.
• Mastercard.
• Visa.
• Amazon Pay Balance.
• American Express.

Method 10: Contact the Customer Service

If you try all these methods and still can’t retrieve your Prime Video on Apple TV. Then you can get support from Customer service. This is the solution to solve your problem. So you can contact the Apple TV and Amazon team support. You can inform them by call or email. They will come to fix the Apple TV hardware and software issues.

Final Words

In short, Now you got the solution to Fix Prime Video Not working on Apple TV. Try all these methods and get Prime Video content. HereTen solutions are available in this article, refer to it. We hope this article helps you to get Prime Video Back on to your Apple TV device. Suppose you need much more information related to this article, Let me know in this comment part.