How to Fix HBO Max Subtitles Not Working?

Max Subtitles Not Working means, maybe it does not sync to the audio, or it will disappear in installation. If you feel irritated about it, just cool. This is not a big deal to fix. Sit back on your couch and just follow the methods and step-by-step guide given in this article.

Within a while, you can fix HBO Max Subtitles Not Working on your Streaming device. To grab the ideas, move right into the content in the following…

Table of Contents

It may be a minor glitch on the server or on the Max Software. So, you can fix it with six different methods. They are; Checking the Server outage of Max, Internet Connection, Clearing Cache data, and more like this.

Note: Before Trying all these methods, once Turn Off and Turn On back Subtitle option on Max. Still, it not working, start following the methods below;

Check HBO Max Server

So, first, check the HBO Max outage, before going to the next level of troubleshooting method. To check the Max Server, you can use the Downdetector platform. Here are the steps for you to learn, How to use the Downdetector site.

First, Grab your Smartphone or Computer.
Then, launch the Web Browser app.
Search for “Downdetector” on the browser.

Discover the official Downdetector website from the search result.

Navigate to the search panel.
Type. “HBO Max”/ “Max” in the given space.
Now, you can see the Server graph at the bottom.

If the server is down, you don’t do anything. The server will recover automatically. Check, whether the Max Subtitle is working or not. If not, or if you do not see the graph on the Downdetector site, then your Internet is slow or it may be disconnected. Also, you have to Update Max Streaming Service. Not only the Subtitle but also you can not watch online content.

Check Internet Connection

To fix the Internet Connection, you have two ways. First, check the Internet speed. Then, fix, if the Connection has broken.

Check your Ping to Fix Max Subtitles Not Working

First, check your Wi-Fi network speed by using the Speedtest.com site.

Launch the Web Browser.
Browse for “Speedtest” in the search panel.
Launch the official site from the result.
There, the Internet Speed meter will appear on the screen.

You can check your Internet level there. If it is slow, Once Power off and Back On your Wi-Fi router after 5 minutes. Still, the Network is not connecting, do the next method.

Power Cycle Wi-Fi Router

Switch Off your Streaming Device and Wi-Fi Router.
Plug Out the Ethernet Cable from the TV and Router.
Also, Plug out all cables which are connected to the Streaming device.
Wait for 10 minutes.
And then connect all the cables back to Router and Smart TV.

Now, launch the HBO Max and play any movies. I hope the Max Subtitles Not Working gets fixed. If you are streaming the Max on PS4 and the Max Not Working on PS4, this article will guide you to fix it.

Restart Streaming Device

Sometimes, the online streaming services or the online contents are all not working well due to any glitch on the device. So, better restarting the device will fix it. I don’t know which streaming device you are using to watch HBO Max. Check the devices given below and choose yours.

Restart Smart TV to Fix Max Subtitles Not Working

Click the Home Button on the remote.

Go to your Smart TV Settings page.
Select the System option.
Go with the Restart option.
Again, click the Restart tab.

For Quick Restart – Grab your Smart TV remote. And, just Click and Hold the Power Button on the remote. Or, long press the Manual Power Button on TV.

Restart Android

Close the Max app page.
Go to the Recent Apps section.
Clear all recent apps.
And, then, long press the Power button.
Select the Reboot/ Restart option.

Enter the Smartphone Password after Back On.
Launch the HBO Max App.
Go to the Content Library.
Select any Movie or Show.
Tap to play.
Now, the Subtitle will appear correctly on the screen.

Follow the same procedure for iOS devices. It will definitely fix, Max Subtitles Not Working.

Clear Cache on Browser

If you are using Web Browser on your Streaming device, then have to clear the cache data to fix HBO Max Subtitles Not Working. Here is the guide,

Launch the Web Browser App.
Navigate to the top right corner of the screen.
And, click the Three Vertical lines given there.

Then, Click on the More Tools option.

Now, tap the Clear Browsing Data tab.

To delete everything from Browser, select the All Time option.
Check and Select the Boxes.
And, click on the Clear Data button.

Sign Out and Sign In with Max to Fix Max Subtitles Not Working

HBO Max allowed its users to use a single account on many streaming devices.

Sign Out Max on Phone/ Tablet/ Computer

Launch the Max app.
Select the Profile icon at the top-right corner.
And, click the Settings option.
Now, tap the Sign Out tab.

Close the App page.
Refresh the device.

If you are using Smart TV, then proceed with this article to learn, how to Log Out of HBO Max on TV.

Sign In with Max

Relaunch the Max app.
Go to the Sign In section.

Enter your Max User Credentials in the space to Sign In.
Play any movie or Show.

And check, whether the Max Subtitles Not Working issue has been fixed or not. If not go to the uninstall process.

Uninstall and Reinstall Max

If there is no error on your Max profile, then it must be on the App software. So, better if you will Uninstall it and Reinstall the Max app on your Streaming device.

Uninstall Max on the TV to Fix Max Subtitles Not Working

Click the Home Button on the TV remote.
Now, move to the Smart TV Settings Page.
And, click the Support option.
Then, tap the Device Care tab.
Head to the Manage Storage section.
Now, Select the Max app from the list.
And, click the Delete/ Uninstall option.

The step guide provided above is for 2020 TV models. If you are using 2017-2019 TV Models, then go to the Home – Apps – Settings – Downloaded Apps – Delete. And, if you are using the 2015 – 2016 Smart TV Model, then go for Home – Apps – My Apps – Options – Delete. And, check out this article to Cancel Max on Roku.

Install Max on Smart TV

Press the Home Button on the remote.
Click the Apps tab.
Now, navigate to the Search panel.
And, search for “Max” on the official App Store.
Select the Official app from the search result.
And, click the Install button.

Install Max on Android

Go to the Home Screen.
Launch the Google Play Store App.

Navigate to the Search icon.
Browse for the “Max” app.
Discover it from the search result.
Click the Install option.

Install Max on iOS

Launch the Apple App Store.
Head to the search panel.
Search for the “Max” app.
Dig out the Max app from the search lineup.
Tap the Install option.

Once, the HBO Max app gets installed on your Streaming device, Launch and Sign In with your login credentials. And play the content from the Max Content library. And, check, the Max Subtitles Not Working issue has been fixed.

Report to Max Support to Fix Max Subtitles Not Working

If no methods will help to fix, HBO Max Subtitles Not Working, better you can contact Max Customer Support. Search for the Max Customer Care number from the browser. And make a call. Report them the issue about the HBO Max Subtitle not working well. They will guide you until it fixes.

Conclusion

You can fix the Max Subtitles Not Working with a few easy methods. Refer to all the methods given in this article and fix them within a minute. And enjoy streaming the HBO Max Originals, Exclusive Shows, Popular Series, and Movies with Subtitle on your Streaming device.