If the Disney Plus streaming service not working on your Samsung Smart TV, do not harm your Samsung Smart TV. First, check what is the problem that Disney Plus Not Working on Samsung TV. Then fix it with the proper step-by-step process. If you can not able to check what issue that does not allow you to watch the Disney Plus app on Samsung Smart TV, read this entire article.
In the following section, I have given the problems that are all the errors to playing the streaming services on TV. And then read the following topics to check How to fix Disney Plus Not Working on Samsung TV. Here they are;
Table of Contents
Why is Disney Plus Not Working on Samsung TV?
Now, how people are all not working well sometimes due to health issues or anything. For that, if there are any Technical glitches, the software is also not supported to run properly on the Streaming devices. The Disney Plus also facing technical glitches, so it is not supporting well. Also, you have to check, these listed problems on your device. They are;
- Low Wi-Fi Connection.
- Lack of Disney Plus Server.
- Technical Glitch on Samsung TV.
- Older version of Samsung TV device.
- Older Version of the Disney Plus app.
- The subscription expired on the Disney Plus app.
So, these are all the issues that most Disney Plus users have faced and fixed it within a while. So, we go from the small process to the bigger one. The upcoming topic will guide you through the step-by-step procedure.
How to Fix Disney Plus Not Working on Samsung TV?
In the above section, you have learned the issues that do not support Disney Plus Not Working on Samsung TV. So, here check out the problem-solving methods listed in the following section;
- Check Wi-Fi Connection on Samsung TV.
- Power Recycle Wi-Fi router on Samsung TV.
- Check the Disney Plus server.
- Restart Samsung Smart TV.
- Check Disney Plus Subscription.
- Sign Out and Sign In with Disney Plus.
- Uninstall and Reinstall Disney Plus app.
- System Update Samsung Smart TV.
- Software updated the Disney Plus.
- Contact Disney Plus Customer Service.
These ten are all the one-by-one methods to fix Disney Plus Not Working on Samsung TV. Go through the upcoming topics and follow the step-by-step guide mentioned. Also, check, How to Cancel Disney Plus on Roku if you want to cancel it.
1). Check Wi-Fi Connection
First, we have to focus on the Internet connection on the Samsung Smart TV. If the Wi-Fi is disconnected on your device, you can not able to watch the online content on the Disney Plus Streaming service or any. So, follow the steps given in the following section to check the Wi-Fi connection Samsung Smart TV.
- First, Plug In the Samsung TV power cables.
- Then, Switch on your Smart TV.
- Grab the Samsung TV remote.
- Click the Home Button.
- Visit the menu section on your TV.
- Select the Settings option and click on it.
- Then, Navigate to the Network Status option and tap it.
- Now, the Internet Status on your Samsung Smart TV is shown on the TV Screen.
If it is not connected, additionally, check the IP Settings section of the Network page and connect your Wi-Fi Network to the Samsung Smart TV device. Once the Wi-Fi is connected to your TV, visit the apps section and launch Disney Plus and play your favorite video and enjoy streaming.
2). Power Recycle Wi-Fi Router
Power Recycle means you have to disconnect the Wi-Fi router totally and reconnect it after a few minutes. Check out the below section to know detailly;
- Go in front of the Wi-Fi router.
- And unplug the cables,
- Between the Samsung TV and router.
- Do not forget to switch off the power, before plugging out the cables.
- Wait for 10 to 15 minutes.
- And reconnect the Cables back to the Samsung Smart TV.
- Also, to the Wi-Fi router.
- Then, Switch on your Samsung Smart TV
- And Wi-Fi Router.
The Router takes a few seconds to provide the Internet to the connected devices. So, wait and check that the Samsung Smart TV has connected to the Wi-Fi. Now, Locate the Apps page and check, Disney Plus Not Working on Samsung TV issue has been fixed.
3). Check Disney Plus Server
If, the Internet is connected and there is no problem with the Wi-Fi Network and it still the Disney Plus Not Working on Samsung TV, try this third method. The steps are given below;
- To Check the Disney Plus software server,
- You need a Web Browser on your TV.
- Or, use the Smartphone or any device with the Internet Browser app.
- Launch the Internet Browser.
- And go straight to the search panel.
- Now type “Downdetector” in the given search space.
- Select the official Downdetector website from the search result.
- Then, type, Disney Plus in the Downdetector search board.
- Now, the Downdetector Shows you the Disney Plus app graph on the screen.
Check the Steaming Service server is stable. If the server is weak, go back to the Samsung Smart TV and close the Disney Plus app screen. Wait for a few minutes and then Launch the Disney Plus app. Now, you can watch all your favorite videos on the Disney Plus app. If you are using the Disney Plus on Amazon Firestick device, then check, How to Fix Disney Plus Not Working on Firestick.
4). Restart Samsung Smart TV
If still Disney Plus Not Working on Samsung TV, you have to check that other apps and accessing the Samsung TV settings are easy. In case not, there is a technical glitch on the Samsung Smart TV. So, Restart the TV and fix it.
- It is a very small and easier process to Restart the Samsung TV.
- Just, Grab the Samsung TV remote.
- Click and Hold the Power Button on the remote.
- Then, you can see that the Smart TV restarting.
Wait until the Samsung TV power off and back on automatically. Till that, do not click any buttons or try to Switch Off the device. After the TV restarted, go to the Apps page and Start streaming the Disney Plus app.
5). Check the Disney Plus Subscription
Disney Plus is an American paid streaming service. And it is an ott platform. You can not watch live shows, movies, on-demand videos, or the Disney Plus Originals without its subscription plans. So, follow the steps given in the following to check the Disney Plus Subscription status.
- Click the home button on Samsung TV remote.
- Tap the Apps icon on the home screen.
- Search for the Disney Plus app,
- And launch it on your TV.
- Now, move to the My Account option.
- And, select the Subscription tab.
There, you can check the Disney Plus Subscription package validity and status. Also, you can check the Subscription status through the go to https://disneylife.com/account webpage. If you do not have an active Subscription package on Disney Plus, please renew it right now to continue streaming.
6). Sign Out and Sign In with Disney Plus
If there are any issues with the Disney Plus streaming service, you have to log out and Log in again. Follow the steps given in the following to Sign Out and Sign In with the Disney Plus app.
- Visit the Apps page on Samsung TV.
- And, launch the Disney Plus app.
- Click on the Profile Icon on the home screen.
- Then, Select the LogOut icon.
- After that, close the Disney Plus app on your TV.
- And, relaunch it after a while.
- Now, enter your Disney Plus User Account Credentials in the given box.
Then, visit the Disney Plus content library. And, select any movies, Shows, or on-demand and enjoy streaming them on your TV. Click on this link to learn How to Fix, Disney Plus Not Working on Chromecast.
7). Uninstall and Reinstall Disney Plus
Or, Uninstall the app from the TV and reinstall it again from the app store. The Steps to Uninstall and Reinstall the Disney Plus streaming service on Samsung TV are given in the following;
Uninstall Disney Plus on Samsung TV:
- Tap the Smart Hub Button.
- Or, Click the Home Button on the Samsung TV Remote.
- Then, Select the Apps button.
- Now, search for the Disney Plus app.
- And navigate to it.
- Then, click on the Options icon.
- And, look at the top of the screen.
- There, you can see the Delete option.
- Click the Delete button.
- Again, Roku asks you the confirmation.
- Tap on the Delete Icon again.
- Or, click the Yes option.
Now, the Disney Plus Streaming services have been deleted from the device. Then, move to the next section to Install Disney Plus on Samsung Smart TV.
Install Disney Plus on Samsung TV:
- Click the Smart Hub button on Samsung TV remote.
- Then, select the Apps option.
- Now, Navigate to the Search panel on the Apps page.
- Type “Disney Plus” in the given search space.
- Select the Official Disney Plus app from the Samsung TV App Store search result.
- And, click the Install button.
- Wait, until the Disney Plus app gets installed on your Samsung TV.
- Then, Launch the installed streaming service.
- And, Login using the user credentials.
Check out the Subscription Plan Status. And Renew or purchase it. If you do not have any active subscription plans. Now, select any videos from the Disney Plus Content Library and enjoy watching them on Samsung TV.
8). System Update Samsung Smart TV
If you are using the older model Samsung TV software, not only the Disney Plus streaming service but also you can not able to watch any app or can not be able to access anything easier on the TV. So, Check for the system update and install it right now. Here are the steps.
- Grab the Samsung TV Remote.
- And click the Home Button on the remote.
- Then, Select the Settings button from the menu page.
- Now, tap on the Support option.
- Following that, Click on the Support tab.
- And, Tap on the Software Update option.
- If the Samsung Smart TV requires System Update,
- Click the Update Now button.
Do not click the power button or any buttons on the Samsung TV remote. Wait until the Samsung Smart TV gets updated. After a few minutes, launch the Disney Plus app on your TV. Now, the Disney Plus Not Working on Samsung TV has been fixed.
9). Update the Disney Plus app
The newly released episodes or new movies on Disney Plus are not supported to stream on the older version app. So, you have to update the Disney Plus app to watch the newly released videos on TV. Here are the steps to update the app.
- Go to the Samsung TV Home screen.
- Select the Featured option.
- Navigate to the Disney Plus app.
- And Press and Hold the Enter Button on the Samsung TV remote.
- Now, the Sub-Menu page will appear on the screen.
- There, click the Update Apps option.
- Then, tap the Select All button.
- Now, click on the Update tab.
All the old version apps started updating on the Samsung Smart TV. once, the update process gets completed, launch the Disney Plus app and start watching on your TV.
10). Contact Disney Plus Customer Service
If no method given in the above section will help you to fix Disney Plus Not Working on Samsung TV, contact Disney Plus Customer Service. Go to the Web Browser app and search for the Disney Plus Customer number. Copy the number and dial. Tell the issue to the customer executive. They will guide you until the problem fix. If Disney Plus shows, Disney Plus Error Code 73, click here to grab the methods to fix it within a while.
Conclusion
So, we have Ten possible methods to Fix Disney Plus Not Working on Samsung TV. Do all methods one by one as given in this article. If still the app does not work properly on the device, do this. If you have external devices like Roku, Firestick, Google Chromecast, or Apple TV, Connect it to the Samsung Smart TV and Install Disney Plus on the device. Then, log in with your Disney Plus credentials.