Xfinity Stream is the best streaming service to watch your favorite channels and recordings anytime anywhere you like. While offering its best entertainment services, there are times when it stops working on its supported devices. Many have found that Xfinity stream not working on FireStick devices. There are many factors that cause this issue. But that does not mean it is difficult to fix it. From this article, you can learn the different methods you can use to fix the Xfinity Stream not working on FireStick issues with ease.
Table of Contents
How to Fix Xfinity Stream Not Working on FireStick?
If you have never used the Xfinity Stream app on your FireStick, you can refer to How to Install Xfinity Stream on Firestick?
Power Cycle FireStick and WiFi Modem
By doing a simple power cycle on your FireStick device and WiFi modem you can easily get rid of bugs. This might actually fix your Xfinity Stream not working on the FireStick issue. To do a power cycle on any device follow the simple steps given here.
- Turn off the power supply to your device and remove the wire from the socket and your device’s port.
- Now wait for at least one minute.
- You can now connect your device back to the power socket and port.
- Turn on your FireStick, connect to WiFi, and try to access the Xfinity Stream app.
If you are still not able to access the Xfinity Stream app on your FireStick, move to the next step.
Did you just now fix the Xfinity Stream app on Firestick with this method? Then try watching Logo TV by referring to Logo on Xfinity.
Delete / Uninstall and Reinstall Xfinity Stream on FireStick
You can simply delete the Xfinity Stream app on your FireStick device and install it again. When you do this all your App data of Xfinity Stream gets deleted on FireStick. You will need to activate it again with your Xfinity account credentials. This method will also update the Xfinity Stream app to its latest version. The Xfinity Stream app is now free of bugs that made it not work and unwanted data have been removed. Now follow the procedure to delete and reinstall apps on FireStick.
How to Delete / Uninstall Apps on FireStick
- Go to your FireStick device home page.
- Navigate to the Your Apps & Channels section.
- Highlight the Xfinity Stream app and press the Options button on your FireStick remote.
- Scroll to the Uninstall option and press OK.
- On the confirmation page select Uninstall and again select OK to confirm your selection.
An alternate way to Delete / Uninstall Apps on FireStick
- Move to your FireStick settings menu.
- Select the Applications option and choose the Manage Installed Applications option.
- Find and select the Xfinity Stream app.
- Select the Clear Data and Clear Cache options.
- Now choose the Uninstall option and confirm your selection by again selecting Uninstall.
How to Update or Reinstall Xfinity Stream on FireStick?
When you reinstall the Xfinity Stream app on your FireStick, it will be the latest version of the app. You will need your Xfinity Account credentials to activate its service again on your FireStick. Follow the simple procedure to get the updated app on your FireStick device.
- Press the Microphone button on your FireStick’s Alexa Voice remote.
- Speak the command “Open Xfinity Stream”
- Since the app is not available on your device, you will get directed to the app store.
- Now tap on the Xfinity Stream app from the results and go to its information page.
- Select Download and wait for the app to get installed on FireStick.
OR
- On FireStick Home select the Find option and choose Search.
- Use the Virtual On-Screen keyboard and enter the name of the app “Xfinity Stream.”
- Start the search and select the Xfinity Stream app log from the results.
- Now tap on Downlaod and get the Xfinity Stream app on your FireStick device.
If this method also not fixing the Xfinity Stream app on your FireStick device. Then all you can do is wait for official announcements from Xfinity for this issue or you can contact the Help Centre.
Are you using Xfinity Stream on Samsung TV, is it not working, then refer to How to Fix Xfinity Stream App Not Working on Samsung TV? and fix it immediately.
How to Update the Xfinity Stream app On FireStick?
Do you think that the Xfinity Stream app not working on FireStick is due to using its old version? Then you need to update the app to its latest version. If you want to update the Xfinity Stream app without reinstalling it on your FireStick devices, follow the procedure given here.
Automatic Update of Apps on FireStick
- Press the Home button on FireStick remote and reach its Home screen.
- Now press the Right button remote and select the Settings option.
- Select the Applications option and choose Appstore.
- Highlight the Automatic Updates option, and press OK to turn it on.
Manually Update Xfinity Stream App on FireStick
- From the FireStick Home page press Up and then the Right directional button and choose the Apps option.
- Find the Xfinity Stream app and select it.
- If there are any updates you can see the Update option enabled on App Store.
- Tap on Update and wait for some time to install the updates.
How to Update Firestick?
Using an older version of Fire TV OS can also be the cause for the Xfinity Stream app not working on the FireStick issue. If you are using an older version of FireStick, you need to update it to its latest firmware. The Procedures to update your FireStick OS are as follows,
- Make sure your FireStick device is connected to a good WiFi network.
- Go to its Settings menu and choose the My Fire TV option.
- Tap on the About option and choose the Check For Updates option.
- After updates are found you can select the Install Update option.
NOTE: While your FireStick device is getting updated, you must not turn it off.
Suggestions
You must reduce the number of devices connected to a WiFi network to stop buffering issues while streaming on FireStick. Being near a WiFi router gives the devices a fast internet experience. If you think that your FireStick device is not good, you can go for other streaming devices like Roku, Apple TV, and Chromecast with Google TV. If you have game consoles at your home like PS4, then you can get Xfinity Stream on it by referring to How to Watch Xfinity Stream on PS4?