Do you know? HBO Max is now just “max” from 23rd May 2023. Samsung Smart TVs are compatible with the HBO Max or Max app. While using the max app on Samsung TV there were some issues like the app not working properly, buffering, audio not working, and more. I tried to fix the max app not working on Samsung Smart TV issues and found some solutions. I have provided the simple procedure to fix this max app not working on the TV in simple steps. If you are also facing problems with the Max app on Samsung TV, I hope you read this article and fix it quickly to enjoy your favorite TV shows or move on to your Samsung Smart TV.
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How to Fix Max Not Working on Samsung Smart TV?
There are some reasons for an app to not work on a device and it is difficult to find the right reason. So all we can do is try out methods that might fix these issues. For problems that are certain, you can use the default fixing methods and make it work again. Here are the problems and the simple solution needed to fix Max not working on the Samsung Smart TV issue.
Power Cycle Samsung Smart TV to Fix the Max App Not Working Issue
My Samsung Smart TV was freezing and was not working properly with my remote. This freezing makes applications on Samsung TV not work properly. I found that a simple power cycle can fix this issue and make the Max app work again on Samsung TVs. The simple procedure to do a power cycle or soft reset is as follows,
- Turn off your Samsung TV.
- Remove the power cord of your Samsung TV from the power socket.
- Wait for at least 30 seconds. (I advise you to wait for 2 minutes).
- Plug the cord back into the socket.
- Turn on your Samsung TV and see if the Max app works properly.
Reboot WiFi Router
Using WiFi Router for a long time can add up cache and bugs on your device. This may disrupt your internet connection and can cause errors while streaming. This can be fixed easily by doing a simple reboot on your WiFi Router. The steps to do so are as follows,
- Turn off your WiFi Router and Modem.
- Remove the power cables from the sockets.
- Now wait for a few seconds.
- Connect the cable back to its original place.
- Turn on your WiFi Router and Modem.
Now connect your Samsung TV back to this WiFi network and try accessing the Max app. If the app is not working, then move on to the other methods.
Max App not Working on Samsung Smart TV due to Buffering
When watching my favorite show from the Max App on my Samsung TV, It started buffering and made it difficult to stream. If you are also facing buffering issue on your streaming app on Samsung TV, I have the perfect solution to fix it. Here are the steps that I tried to fix the Max app buffering on the Samsung Smart TV issue.
- Change your Internet source from WiFi to Personal Hotspot. (this will also help you find if there is any problem with your WiFi network)
- You need to make sure that you are using the 2.4GHz WiFi Bandwidth. (Samsung TV with 802.11a, 802.11n, or 802.11ac configuration supports 5GHz WiFi)
- Disconnect your Samsung TV from WiFi and reboot your WiFi Router. (reboot your router with the steps provided earlier)
- The WiFi Router to which you have connected your Samsung TV must have less traffic so that your TV can get more internet.
Other than that you, have to be sure about where your TV is placed. Becasue, obstruction of the signal can also lead to buffering while streaming the Max app on Samsung TV.
Why not use a streaming device to watch the Max app on Samsung TV, if your TV does not support the app? Do you have a Roku Streaming device? Then check out How to Update Max on Roku? and get Max on Samsung TV using Roku.
Max App Not Working on Samsung Smart TV due to Login Issues
You can easily get the Max or HBO Max app on your Samsung Smart TV easily from its default app store. With your HBO Max or Max subscription credentials you can easily activate the app on your Samsung TV and start to access its content. While doing so I found that it was having problems logging in to the Max app. You may get the email address or password is an incorrect error, if the user ID or password is wrong. To this issue, you can either Activate your Samsung TV again or change your Max account Password. Follow the steps given here to do the following
How to Activate the Max app on Samsung Smart TV?
You can activate the Max app on your TV using your TV Provider or Subscription Account Credentials. All you have to do is follow the instruction provided on your TV screen when you launch the app on your TV. If you have trouble activating the HBO Max app on your Samsung Smart TV, follow the procedures given here.
- Open the Max app on your Samsung TV.
- Select the Connect Your Provider or Sign In option and follow the instruction on the screen.
- Note down the 6-digit Activation Code from your TV Screen.
- Go to auth.max.com/link site on your phone or PC web browser.
- Now enter the Activation Code here and continue to Sign In with your TV Provider or Subscription account Credential
- Follow the on-screen instructions and complete the activation procedure.
You need to be careful when entering your TV Provider or Subscription account username and password. Becasue, using the wrong password or username will make the max app not work on your Samsung Smart TV.
How to Reset Max Account Password?
Did you forget your Max Account Password? This will make it difficult to access the Max app on your TV. All you need is your registered Email ID to reset your Max account password. You can reset your Max account password by following the steps here.
- Visit max.com/forgot-password site on the web browser of your Phone or PC.
- Enter your registered Email ID in the given space and press Submit.
- After a few minutes check your registered Email for the Password Reset mail.
- Follow the instruction in this mail and reset your Max account password.
Once you have reset your password, you can use it to access the Max app on your Samsung TV.
Max App Audio Not Working on Samsung Smart TV
The Max app was working fine but suddenly I was not able to listen to the Audio from this app. I don’t know what caused this issue but can fix this issue with ease. With a guess, I can say that this error might be due to physical problems or settings on your Samsung TV. But before trying out any of this, I would recommend you to do some tests.
- Try to increase the volume of the Samsung TV and see if you are able to hear audio from the Max app.
- Play a different title on the Max app and see if Audio is working on your Samsung TV.
- Check your connected wire to see if there are any faults. If there is any fix it or replace them.
After this, you can follow the simple methods to play with Samsung TV audio setting settings and fix this issue. Here were are going to get the best Digital Audio Output Format for your Samsung TV.
Choose Digital Audio Output Format (PCM / Dolby Digital)
- Go to your Samsung TV Settings by pressing the Setting Button on its Remote.
- Select Sound and tap on the Expert Settings option.
- Now go to the Digital Audio Output Format option.
- If it is in PCM change to Dolby Digital or vice versa.
- Access any of the Max titles and see if the audio is working.
How to Fix Max App Crashing on Samsung Smart TV?
When using the Max app on my Samsung TV, it was crashing and made it impossible to use. When looking for the cause, it become clear that the app was not updated and it was holding a large memory space for the app cache. To fix all these issues in one go perfect method would be to delete the Max app and install it again on your Samsung TV. When your reinstall the Max app on Samsung TV, all your App and Cache data gets deleted and the latest version of the app is installed on your device.
Re-Install Max App on Samsung TV [Uninstall / Delete | Install / Re-Install]
Uninstall / Delete Max App on Samsung TV
- Press Home and go to your Samsung Smart TV home screen
- Go to the Apps section and select the Gear Icon to open Settings.
- Select the Max app from the list of available apps on Samsung TV.
- Choose the Delete option and press OK on your Remote.
- Again Select Delete from the pop-up screen to confirm your selection
- You will get the “Deleted Successfully” pop-up, which confirms the process.
Install / Re-Install Max App on Samsung TV
- From the Samsung TV home screen select the Apps option.
- Select the Search icon and use the on-screen keyboard to enter the name of the app “max”
- Choose the Max app with its logo tile and go to its information page.
- Tap on Install and get the Max app downloaded and re-installed on your Samsung TV.
You now use the Activation Procedure we discussed earlier to watch Max on your Samsung Smart TV.
Are you using the Disney Plus app on your Samsung TV? Is the Disney Plus app not working on your Samsung TV? Get it fixed with the methods provided at How to Fix Disney Plus Not Working on Samsung TV?
Things to Keep in Mind to Avoid Max App not working on Samsung TV issue
- Check updates regularly and make sure the Max app is in its latest version to avoid errors while streaming on Samsung Smart TV. (turn on Automatic Update on Samsung TV to keep the Max app always updated on Samsung TV)
- Make sure that your Max or TV provider subscription validity is available to stream its content.
- A good internet connection will give you seamless streaming experiences on the Max App on your Samsung TV.
- It is rare for the Max streaming service sever to go down, but not impossible. You can check up with other Max subscribers to see if the server is down or not.